Customer Service

Customer Service

Shipping & Delivery
 
We do our best to ship all the orders the same business day if the order is placed before 5PM (Eastern Time) or 2PM (Pacific Time). Orders placed after 5PM EST will ship the next business day. Most items, Over $30, get FREE Shipping through USPS First-Class Mail® Parcels shipping in the USA. (Refer Table below, up to 3-7 business days.)
Shipping to AK and HI can take from 3 to 10 days
Expedite shipping is available at an extra charge.
Shipments can be delayed by bad weather, strikes, holidays, etc.
If you find that your package is not delivered on-time please contact us immediately.
We will track your shipment and contact the carrier
In the event of inclement weather (Acts of Nature), Shipping Carriers does not refund shipping charges,
therefore we're not able to provide a refund.
In the event the carrier experiences a mechanical failure,
we will do our best to work with them to expedite a replacement.

Shipping time does not include the day you place your order.
If you order a customized product, the shipping time starts once the product has been manufactured.
Quoted shipping times are based on "business days," and do not include weekends and many holidays.
For example, if you place an order on Friday for "3-Day" shipping, and the following Monday is a national holiday, the first transit day is Tuesday,
the second transit day is Wednesday, and you should receive your order on Thursday -- the third transit day.

 

   Region    Order Total
  (and Above)		    Standard    Expedite
USA Main Land 0 6.9 9.9
30.01 0 9.9
101 0 15.9
201 0 19.9
301 0 24.9
501 0 39.9
Alaska, American Samoa,
AA, AE, AP,
Guam, Hawaii, Marshall Islands,
Northern Marianas,
Palau, Puerto Rico, Virgin Islands		 0 9.9 n/a
101 15.9 n/a
201 15.9 n/a
301 24.9 n/a
501 39.9 n/a
 
Privacy & Security

We want to better serve the needs of our customers.
our policy is to keep your information private and not to share it with others.
If you provide us with your name, address, phone number, or e-mail address,
we will endeavor to keep such information confidential, and it will not be sold or rented to direct marketing companies.
your order is kept private within our company.
None of your personal data is kept on a computer that could be compromised.
Please understand any product ideas, comments posted or submitted to HeadsetBank
via this site become the sole property of HeadsetBank.
We have the authority to reproduce it, disclose it, transmit it, publish it, or post it someplace else.
If posted for social media, we will not disclose the person’s full name or location.
 
 
Ordering Acceptance
 
Please note that there may be certain orders that we are unable to accept and must cancel. We reserve the right, at our sole discretion, to refuse or cancel any order for any reason. For your convenience, you will not be charged until your payment method is authorized, the order information is verified for accuracy and your order is shipped. Some situations that may result in your order being canceled include limitations on quantities available for purchase, inaccuracies or errors in product or pricing information, or problems identified by our credit and fraud avoidance department. We always make every effort to deliver to you the exact item that you purchased. However, at times items are lost or stolen, damaged or recalled by a manufacturer. If for any reason we are unable to deliver to you the item(s) you have purchased, while we may assist you in trying to find another comparable item, you agree that your sole and exclusive remedy, and our sole obligation, is to provide you with a refund of the money paid for such item.


We may also require additional verifications or information before accepting any order. We will contact you if all or any portion of your order is canceled or if additional information is required to accept your order. If your order is canceled after your credit card has been charged, we will issue a credit to your credit card in the amount of the charge.
 
Payment, Pricing & Promotions
 
HeadsetsBank accepts Visa, MasterCard, Discover and American Express, ATM cards with the Visa or Mastercard logo and Paypal.
When will my credit card be charged?
Your card will be charged only when your order is ready to ship. If for some reason there is a problem with your order, we will not charge your card until the issue has been resolved.

While HeadsetsBank strives to provide accurate product and pricing information, pricing or typographical errors may occur. HeadsetsBank cannot confirm the price of an item until after you order. In the event that an item is listed at an incorrect price or with incorrect information due to an error in pricing or product information, HeadsetsBank shall have the right, at our sole discretion, to refuse, cancel or honor any orders placed for that item. In the event that an item is mispriced, HeadsetsBank may, at our discretion, either contact you for instructions or cancel your order and notify you of such cancellation.
We strive to provide you with the best prices possible on HeadsetsBank. Prices and availability are subject to change without notice.

HeadsetsBank regularly features special sales, savings, promotions and incentives. Promotions are by default, limited to one of any/each offer available, per person, or as specified in the specific terms expressly stated as a part of the aforementioned promotion. HeadsetsBank’s web site may initially accept an order which violates these terms or conditions. In these cases, and at HeadsetsBank’s sole discretion, we reserve the right to limit, modify or cancel any order(s) or transaction(s) which purposely or accidentally violates the aforementioned terms of promotional participation. Any order containing a promotional code or discount code on any item which is already on sale is expressly prohibited and will be subject to cancellation at the sole discretion of HeadsetsBank.